This latest accolade follows the National Ventilation’s success at the 2024 Electrical Wholesaler Awards, when it won ‘Best Customer Service’ award.
National Ventilation won the award following an online vote by industry professionals as well as being critiqued by a specially selected judging panel, comprised of individuals with extensive industry knowledge and experience.
“At National Ventilation, our customers are at the heart of everything we do, and we do work hard to make sure we are 100% there for them. This means not only providing a comprehensive range of products, but also providing the knowledge, technical support, free design service, and reliable delivery that help our wholesalers look after their customers. To have all that recognised with this award is something that the whole team can be very proud of,” said Robin Francis, managing director at National Ventilation.
Always 100% there for its wholesaler customers, National Ventilation doesn’t sell through any other channel and acts as an expert ventilation department on call whenever needed. In an ultra-competitive market, it is not all about price.
A key part of National Ventilation’s offering is its free ventilation design service, which enables wholesalers to offer contractor customers expert design and specification support without needing their own in-house ventilation department.
Customer service also remains at the heart of National Ventilation’s success. While many businesses are moving towards automated systems, National Ventilation continues to prioritise personal service, ensuring customers can speak directly to knowledgeable team members who understand their requirements.
National Ventilation offers wholesalers an extensive range of 2,000 product lines. Alongside its own products, the company supplies fans from a range of industry-leading brands, allowing wholesalers to source multiple ventilation solutions through one trusted supplier.
National Ventilation offers next-day delivery with no minimum order and one of the lowest carriage-paid values in the sector, helping wholesalers minimise stockholding while ensuring their contractor customers have the products they need.
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