National Ventilation beat tough competition, with finalists facing an online vote as well as being critiqued by a specially selected judging panel.
The ventilation company was announced the winner at a glittering lunchtime awards ceremony, hosted by comedian Jimmy McGhie, on Thursday 26 September 2024 at London’s Chelsea Harbour Hotel. “We are thrilled to win the ‘Best Customer Service’ award at the prestigious Electrical Wholesaler Awards,” said Robin Francis, managing director at National Ventilation. “At National Ventilation we pride ourselves in going the extra mile for our customers. We are therefore delighted to receive this industry recognition which has been voted for by our customers and we would like to thank all those who voted.” 100% there for its wholesaler customers, National Ventilation doesn’t sell through any other channel and acts as an expert ventilation department, on call whenever needed. In an ultra-competitive-market it is not all about price. To support its customers, National Ventilation has a knowledgeable customer service team; offers a next-day delivery service; provides a free ventilation design service; and all of its product information is easily accessible on both its website and its handy ‘Know How’ App. This is a big help for wholesalers who have thousands of products to manage apart from ventilation. National Ventilation’s in-house team provides a free ventilation design service with the ability to turn around designs in 48 hours, often quicker, enabling wholesalers to supply contractors with a full design and quotation. National Ventilation combines traditional customer service values, where the customer can always talk to a person rather than a machine, with forward-thinking services, such as the Know How App and a first-class design service. Excellent customer service is an essential part of National Ventilation’s offering to its customers, with its knowledgeable staff always ready to provide information, advice and solutions to customers.
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