National Ventilation has been highly commended in the ‘Best Customer Service’ category at the Electrical Wholesaler Awards 2025.
The awards, held on Thursday, 25 September 2025 at London’s Chelsea Harbour Hotel and hosted by comedian Jimmy McGhie, celebrate excellence across the electrical wholesaler sector. This marks the second year that National Ventilation, a leading UK based ventilation manufacturer and supplier, has been recognised for outstanding customer service, having won the category outright in 2024.
During the last year, the company has seen a significant rise in demand for ventilation products. At the same time, there has been a surge in National Ventilation’s in-house team’s free ventilation design service for wholesalers to offer to their contractor customers.
This has resulted in a 22% increase in designs in the last financial year, with an increase of 18% of new customers using the service. This service is incredibly valuable for wholesalers as they can quickly and easily assist contractors needing help with ventilation system design – especially helpful for wholesalers looking to grow their share of the new build ventilation market.
100% there for its wholesaler customers, National Ventilation doesn’t sell through any other channel and acts as an expert ventilation department on call whenever needed. In an ultracompetitive-market it is not all about price. National Ventilation’s USP is to be Electrical Wholesalers’ VSP – Ventilation Solutions Provider!
To support its customers, National Ventilation has a knowledgeable customer service team; offers a next-day delivery service; provides a free ventilation design service; and all of its product information is easily accessible on its newly improved website.
This is a big help for wholesalers who have thousands of products to manage apart from ventilation; National Ventilation takes the stress away and grows their businesses for them. National Ventilation combines traditional customer service values, where the customer can always talk to a person rather than a machine, with forward-thinking services, such as its digital transformation and a first-class design service.
Excellent customer service is an essential part of National Ventilation’s offering to its customers with its knowledgeable staff always ready to provide information, advice and solutions to customers.
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